Dekra

In 2014, DEKRA, the global leader in knowledge-based services such as damage expertise, claims management, and certification, approached us with a groundbreaking vision. They imagined a world where remote claims, remote inspections, and loss adjusting could be executed seamlessly through a modern, scalable solution. Their challenge? Turning this bold vision into a concrete, effective, and user-friendly platform.

With more than 35,000 employees in over 50 countries, DEKRA knew that to stay at the forefront of innovation, they needed a trusted digitalization partner. Enter Yameo. Together, we crafted a revolutionary solution that came to be known as DEKRA i2i Remote Inspection.

Reimagining Remote Assessments: From Vision to Reality

When DEKRA approached us, they had plenty of ideas but needed a partner to transform these concepts into a viable project. Their ultimate goal was to create an innovative video claims handling solution to:

• Accelerate claims processing by enabling remote assessments.
• Streamline remote loss adjusting and certifications across borders.
• Deliver an intuitive experience for both agents and end-users.

One critical requirement stood out from the beginning: simplicity for customers. DEKRA wanted a tool that worked without downloads, on any device, and could handle complex use cases while maintaining ease of use. This led us to recommend a WebRTC-based solution, allowing video sessions to run smoothly on any internet-connected device.

Laying the Groundwork: The Discovery Phase

We began by collaborating with DEKRA in an in-depth 5-day workshop to analyze their goals and challenges. By the end of this phase, we had identified the core functionalities essential for success:

Key Functionalities

• Geo-localization: Precisely track the location of participants in real-time.
• High-quality media capture: Enable experts to take HD photos and record videos during inspections.
• Annotation tools: Allow users to draw or highlight details directly on-screen.
• REST API Integration: Seamlessly integrate with DEKRA’s existing systems.
• Scalability: Ensure flexibility to add new features and adapt as needs evolved.

Targeted Use Cases

Through detailed discussions, we also outlined the primary areas where the solution would deliver maximum value:

• Remote Claims Management
• Loss Adjustment
• Remote Inspections
• Damage Appraisals
• Remote Certification and Auditing

Navigating Challenges in Remote Inspections

While the vision was clear, there were challenges to overcome:

1. Device Compatibility: Ensure the solution worked across all devices and browsers without requiring downloads.
2. Security and Compliance: Create a platform adhering to international data regulations while offering flexible storage options for various countries.
3. Ease of Use: Simplify the tool for customers unfamiliar with remote inspections, providing a frictionless experience.
4. Global Deployment: Minimize latency and ensure reliable usage across DEKRA’s global operations.
5. Scalable Architecture: Build a system that could evolve, accommodating new features and integrations over time.

Additionally, multi-language support, 24/7 global support, and centralized management by DEKRA’s Service Division were key factors in ensuring the platform’s success.

The Solution: DEKRA i2i Remote Inspection

The result of this collaboration was DEKRA i2i, a WebRTC-powered video inspection platform designed to tackle every challenge while exceeding expectations.

Core Features

• Effortless Initiation: DEKRA experts can start video sessions via SMS or email links, enabling seamless connections with customers, field agents, and partners.
• High-Quality Visuals: Built-in tools allow experts to take HD photos, record videos, and annotate in real time.
• Real-Time Geo-Localization: Track field users’ locations accurately to add another layer of validation.
• Multi-Language Support: Launch in over 20 countries with options for English, German, Dutch, and French at the outset.
• Custom Branding: Ensure a fully branded customer experience for DEKRA and its partners.
• Flexible Integrations: REST API capabilities allow smooth connectivity with existing DEKRA systems.

The platform supports multiple use cases across industries, from remote damage appraisals to remote certification and auditing, helping DEKRA experts achieve unparalleled efficiency.

Transforming Operations: DEKRA’s Success Story

Since its launch, DEKRA i2i Remote Inspection has transformed the way DEKRA operates:

• Deployed in 20+ Countries: The solution is actively used across over 25 departments globally.
• Hundreds of Experts Empowered: DEKRA agents conduct inspections, process claims, and assess damages with speed and accuracy.
• Thousands of Claims Handled: Remote assessments now deliver faster resolutions and enhanced customer satisfaction.

The solution’s ability to simplify processes, reduce travel costs, and improve customer experiences has made it a cornerstone of DEKRA’s operations.

Why DEKRA i2i Stands Out

DEKRA i2i isn’t just a remote claims platform; it’s a scalable, future-ready solution built to adapt to evolving industry needs. From video claims handling to remote loss adjusting, it addresses the modern challenges of insurance, automotive, and certification industries.

By combining user-friendly features, robust security, and global scalability, DEKRA i2i exemplifies how innovation can revolutionize remote assessments and digitalize traditional processes.

If your organization is looking to elevate its operations with cutting-edge remote inspection solutions, the DEKRA i2i journey serves as a shining example of what’s possible.