Troostwijk Taxaties

Troostwijk Taxaties & Auctions, a leader in valuations, loss assessments, and risk inspections, faced a critical challenge: how to conduct efficient, low-risk audits without relying on physical presence. Their vision was to embrace technology by implementing a remote audit solution that could streamline their operations and improve customer convenience.

The Challenge: Seamless and Robust Remote Audits

Troostwijk required a remote inspection tool that:

• Allowed participants to join video sessions without downloading apps or plugins.
• Delivered a robust video stream capable of switching seamlessly between WiFi and mobile networks, ensuring reliability in diverse environments.
• Provided advanced features to guide field participants—such as annotation tools, camera zoom, and media recording.
• Maintained simplicity for end-users, as many participants were partners or customers unfamiliar with complex technology.

The solution needed to reflect Troostwijk’s branding and seamlessly integrate with their workflows while maintaining the highest standards of efficiency and user experience.

The Process: Testing, Customizing, and Optimizing

To address these requirements, we proposed a trial of the Video In Person platform. During a three-month test phase, Troostwijk evaluated various use cases, ensuring the solution met their expectations. Through collaborative discussions, we identified the ideal features and customized the platform to align with their branding and operational needs.

Key areas of focus included:

1. User experience: Ensuring a simple interface for both experts and field participants.
2. Branding: Tailoring SMS, email communications, and the platform interface to reflect Troostwijk’s identity.
3. Enhanced functionality: Adding features like on-screen annotations, live zooming, and the ability to record videos and images for documentation.

The Solution: A Cutting-Edge Virtual Inspection Platform

We delivered a fully functional virtual inspection tool built on WebRTC technology, ensuring:

• No downloads required: Participants could join instantly via a shared link received through email or SMS.
• Interactive features: Experts could guide field participants with on-screen annotations, zoom into critical details, and record high-quality evidence.
• Real-time collaboration: The ability to invite third-party specialists to join inspections ensured all stakeholders were involved when necessary.
• Scalability and branding: The platform and communications were customized to match Troostwijk’s branding, reinforcing professionalism and trust.

This solution enabled Troostwijk to conduct audits and inspections remotely while maintaining the same level of accuracy and thoroughness as on-site assessments.

Results: Remote Audits Across Borders

The remote audit solution proved a game-changer for Troostwijk:

• Initially deployed in the Dutch market, it enabled smooth, efficient remote inspections for valuations, loss assessments, and risk evaluations.
• In 2021, the platform expanded internationally, with Dutch inspectors successfully performing remote audits for Troostwijk’s Italian stakeholders.
• The tool demonstrated its value in bridging geographical gaps, reducing travel costs, and increasing operational efficiency—all while enhancing customer satisfaction.

Why Remote Inspections Are the Future

Troostwijk’s success illustrates how remote inspection solutions can revolutionize industries dependent on audits and evaluations. By leveraging tools like video communication, annotation features, and seamless connectivity, companies can:

• Enhance operational efficiency by reducing travel requirements.
• Expand their reach across borders with ease.
• Provide a modern, user-friendly experience for customers and partners.

For organizations seeking to embrace innovation, virtual inspection tools offer a scalable, effective way to stay competitive in a digital-first world.