Innovating Banking with Video Kiosk Solutions

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In 2018, Tellma GmbH partnered with us to develop a cutting-edge video communication solution tailored for the financial industry. With bank branches in Germany facing closures and downsizing, Tellma aimed to revolutionize banking by delivering a video kiosk terminal solution that combines software and hardware for seamless customer service.

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Why Video Kiosks are Essential for Banks

Germany alone faces over 25,000 bank branch closures. The challenge? Maintaining quality customer service despite reduced physical spaces. Video kiosks bridge this gap, offering a cost-effective way for banks to handle critical services like:

• Account management
• Mortgage and loan consultations
• Card activations
• Deposits
• Investment advice
• Wealth management

A Flexible and Scalable Video Solution

From day one, we focused on delivering a robust and flexible solution that banks could deploy rapidly. Using Docker technology, our platform integrates seamlessly with third-party APIs for essential services like video identification, document scanning, and NFC card reading. Key features include:

• High-quality video communication
• Digital signage and co-browsing tools
• Remote environment control (e.g., door locks, climate, and lighting)

Enhancing Customer and Agent Experience

A standout feature is the Agent Workstation, which empowers bank employees to manage both the kiosk and its physical environment. Agents can adjust lighting, control doors, and ensure customer privacy—all while providing secure video-based services.

Meeting Compliance and Security Standards

Our software complies with stringent standards like ISO27001 and ISAE3402. This ensures data security and regulatory compliance, making it a trusted choice for leading banks in Germany and Switzerland.

Driving Financial Gains for Banks

With video kiosk terminals, banks can reduce physical branch costs, optimize staff efficiency, and enhance customer satisfaction. These solutions allow financial service providers to thrive in a rapidly changing landscape while staying ahead of customer demands.

The Future of Video Banking

Since launching in 2017, our partnership with Tellma has evolved to include custom branding, targeted advertising, and continuous feature enhancements. The result? A scalable, video banking solution that positions banks for long-term success.

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