Chat to Video Escalation

Seamlessly move from text-based chat to engaging face-to-face video conversations with Video In Person

Video In Person for Chat to Video Escalation

Revolutionize customer support with Video In Person, providing a dynamic platform for real-time video escalation. Whether addressing complex issues, guiding users, or providing additional assistance, our platform enables support agents to seamlessly transition from chat to video interactions. Its user-friendly features and adaptability make it an ideal solution for delivering exceptional customer service experiences.

Trusted by Leading Businesses

Benefits

Simply generate a link and share or send a quick invitation and allow clients to join a dedicated video session with the touch of a button – no download necessary.

When faced with complex situations that are challenging to convey through text, the ability to swiftly transition to a video call by sharing a link ensures a simplified and clearer conversation.

Leveraging additional features, users can visually explain complicated issues, fostering quicker understanding and resolution.

Elevate customer support by transitioning from text to video, fostering a more personal connection. Face-to-face engagement leads to increased customer satisfaction and loyalty.

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Features Best Suited for
Chat to video escalation

Screen-share

Share your screen with other participants during video sessions for collaborative purposes.

Co-browsing documents

Collaboratively view and navigate through documents or web pages in real-time.

Ad-Hoc video sessions

Quickly initiate impromptu video sessions or meetings as needed.

Real-time auto translations

Automatically translate conversations or content in real-time to facilitate communication across language barriers.

Invite guests

Easily invite additional participants or guests to join video sessions or meetings.

Our Customers stories

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Oskar Jedynasty
Director of Ergo Hestia

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Oskar Jedynasty
Director of Ergo Hestia

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