GKK Gutachten GmbH

GKK Gutachten GmbH, a sister company of DEKRA, operates at the forefront of the automotive industry, specializing in car inspections and reporting for leasing companies, dealerships, and insurance providers. As a key player in this sector, GKK frequently collects evidence to support claims assessments, remote inspections, and comprehensive reporting.

To optimize their operations and improve efficiency, GKK sought a reliable video claims handling solution that would eliminate the need for on-site visits while maintaining the accuracy and quality of their assessments.

The Challenge: Streamlining Remote Evidence Collection

GKK needed a powerful and intuitive tool to handle remote inspections in diverse environments. Their requirements were specific:

• Field-friendly technology: A video solution that could operate seamlessly even in areas with unstable Wi-Fi or mobile networks.
• High-quality media capture: The ability to record clear videos and take high-resolution photos for use in claims and inspection reports.
• Flexibility for users: Both GKK experts and on-site mobile participants needed to join sessions with ease, whether scheduled in advance or created ad hoc.
• Convenient scheduling tools: A clear, integrated scheduling feature was critical to ensure efficiency for fieldwork and office-based operations.

The Process: Collaboration and Customization

To deliver a tailored solution, we worked closely with GKK to understand their unique workflows and operational needs. Together, we:

1. Identified key use cases: We analyzed the specific tasks GKK needed to support, such as damage assessments and evidence collection during vehicle inspections.
2. Tested and refined the solution: GKK assembled a dedicated team to trial the platform. Their feedback allowed us to refine the tool, adding critical features to support their day-to-day tasks.
3. Delivered a branded platform: After rigorous testing and feature optimization, we implemented a fully branded video solution tailored to GKK’s requirements.

The Solution: A Robust WebRTC Video Platform

The resulting solution was a WebRTC-based video inspection tool designed to empower GKK experts and field partners alike. Key features include:

• Video recording and photo capture: Ensuring high-quality evidence is gathered for assessments.
• “See What I See” functionality: A dynamic camera-switching feature that allows experts to view the on-site participant’s perspective in real time.
• Geo-localization tools: Enabling accurate location tracking of field users to streamline logistics and enhance reporting.
• On-demand and scheduled video calls: Users can easily schedule sessions or initiate calls ad hoc for unplanned inspections.

This video solution seamlessly integrates into GKK’s operations, enabling remote claims assessments and evidence collection without compromising on accuracy or reliability.

The Results: Enhanced Remote Inspections and Claims Handling

The impact of the video solution has been profound:

• Hundreds of claims handled: GKK’s experts have successfully processed claims remotely with precision and speed.
• Thousands of photos captured: High-quality images and videos have been used for damage reports, assessments, and inspections, ensuring thorough documentation.
• Operational growth: The solution has expanded to support seven dedicated teams of experts, transforming how GKK handles remote assessments and inspections.

This scalable and reliable tool has not only enhanced GKK’s output but also streamlined communication between field participants and office-based experts, creating a seamless collaboration process.

Why Remote Claims and Inspections Are the Future

GKK’s adoption of a video inspection solution is a testament to the evolving needs of the automotive and insurance industries. In today’s fast-paced world, businesses demand:

• Efficiency: Faster claims processing and reporting through remote tools.
• Accuracy: High-quality media capture and real-time video communication ensure detailed assessments.
• Convenience: Mobile-friendly, browser-based platforms that work across devices and networks.

By leveraging cutting-edge features like geo-localization, remote inspections, and real-time collaboration, companies like GKK are redefining how claims handling is performed—making it faster, more cost-effective, and customer-focused.

Driving Innovation with Remote Assessment Tools

The success of GKK Gutachten GmbH’s video solution underscores the value of embracing technology to improve claims registration and inspection processes. With tailored solutions, businesses can reduce operational inefficiencies, enhance collaboration, and ensure customer satisfaction—all while staying ahead of industry trends.

If your business is looking to optimize its remote inspections or claims processes, adopting a video-enabled solution like GKK's could be the next step to achieving excellence. Let’s reimagine the future of remote assessments together!