Meet your customers in-person despite being remote

Your all-in-one video communication system. Allow your business to thrive in the digital era and transform remote interactions into meaningful in-person experiences.

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Trusted by Leading Businesses

What is Video In Person?

Video In Person is your go-to solution for efficient video communication. Offering a suite of customizable features, integrations, and tools, our platform enables businesses to focus on what matters most—customer engagement.

Video service agent

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50+ Features

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Used on 5 continents, in 25 countries

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GDPR & HIPAA compliant

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

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ISO 27001 certified

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

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280+ kiosk terminals with VIP software

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

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40+ banks use VIP for their remote branches

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

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45% of cost reduction in service costs

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

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3 ways to start a video call

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

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Offered as Saas, On-Premise or Hybrid

This component uses custom JavaScript to open and close. Custom attributes and additional custom JavaScript is added to this component to make it accessible.

Learn more about Video In Person

We create digital experiences for:

Finance

Enable comprehensive financial consultations with personal video sessions and collaborative document reviews.

Healthcare

Extend your patient care beyond your clinic and meet with patients “in-person” through video calls

Insurance

Improve adjuster efficiency, reduce costs and let your agents collect audio-visual evidence to process claims faster.

Field services

Handle service request quicker and don’t waste time on unnecessary travels by using Video In Person.

Automotive

Make remote vehicle inspections, workshop auditing, and reporting roadside assistance issues easier with Video In Person

Customer support

Engage with your customers in a more personal and interactive way, providing a face-to-face experience through virtual communication. This fosters a stronger connection, leading to improved customer satisfaction and loyalty.

Chat to video escalation

Seamlessly move from text-based chat to engaging face-to-face video conversations with Video In Person

Remote audits & inspections

Make remote inspections, auditing, and reporting issues easier with Video In Person.

Advisory

Bring advisors closer to customers without the need to travel or open new office locations.

Remote branching

Secure, convenient, and innovative – Video In Person transforms remote interactions into efficient and engaging face-to-face engagements.

Claims processing

Enable your agents to meet policyholders remotely, assess damage in real-time and shorten the claim lifecycle.

Sales

Build relationships with customers to help them make better buying decisions.

Why choose Video In Person?

Click a link and start the conversation

Your customers don’t have to download any additional software or learn how to use an app, they just click a link on any device and quickly connect to the video call.

Scheduled or ad-hoc

Start a conversation with your customer in 3 different ways: schedule meetings, quickly send an invite for an ad-hoc call, or let your customers call you first.

Scale and Customise

Effortlessly integrate Video In Person into your current workflows and support tools, enjoying the benefits of a scalable solution. Customise your experience to precisely fit your organization's requirements, ensuring a smooth transition to digital interactions.

Compliant and Secure

Your peace of mind is our priority. We are GDPR compliant and ISO 27001 certified. On top of that, we do end-to-end data encryption and all our video and audio streams are secured.

Learn more about Video In Person

Ready to experience Video In Person?

Book a Demo Today

Schedule a demo

Real-world success stories

Explore how businesses like yours have benefited from Video In Person.

christian-dekra

I highly appreciate their support for our ideas and innovative solutions. This helps us translate our needs into a software solution. They’re a truly reliable software partner.

Christian Ritter

Vice-President Service Division Claims & Expertise

We always get quick support and short responses to our needs.

Markus Butterweck

Managing Director

Thanks to the video kiosk software we are winning more and more new customers.

Florian Hutter

Managing Director Innovation at Tellma

I really liked that they made me feel well taken care of as a customer. We had some demands and they met and exceeded them. Compared to our previous vendor this was a substantial change.

Oskar Jedynasty

Director of Ergo Hestia

Our customers stories

Real-world applications

Insurance Claims

Ergo Hestia

Ergo Hestia was looking for a solution to streamline insurance claims registration and processing.

NZOZ Bukowa

A healthcare provider in need of a secure, scalable and user friendly tele-health solution.

Troostwijk Taxaties

A leader in valuations, loss assessments, and risk inspections, faced a critical challenge: how to conduct efficient, low-risk remote audits.

Raiffeisen

A leader in corporate and investment banking across CEE, sought to enhance customer service with a cutting-edge video advisory solution.

Urner Kantonalbank

UKB required a video kiosk solution compliant with Swiss hosting regulations to expand their customer service presence.

Tellma

Tellma GmbH was in need of an expert in video communication software development for their German customers.

Expertise Services

Dekra

Dekra was looking for a solution thay would steamline the process of loss adjusting and claims processing.