Who are Schweitzer Gruppe GmbH?
Schweitzer Gruppe GmbH, or the 'Schweitzer Claims Family' as they like to be called are a German-based claims handling company. The company offers services for claims handling, including staff shortage support, an influx of claims, or as a full servicing partner. Schweitzer Gruppe has also developed their own claims handling solution aimed to offer a seamless experience for German insurance and claims handlers. The innovative nature of the company means that are well positioned to be an important partner for German-based insurance companies. Schweitzer Gruppe implemented Video In Person together with a dedicated video-based claims handling team.
The Interview
In this interview, we discuss with Markus Butterweck, Managing Director and Insurance veteran on the successes achieved by using Video In Person. The clear benefits for both Schweitzer Gruppe GmbH and their customers, as well as social and environmental benefits. In short, in a period of 3 years the company has been able to grow the number of claims handled per year, in large part due to remote video inspections.
