The rise of video-enabled platforms has revolutionized how industries deliver exceptional customer experiences. From virtual insurance claims to video banking and telehealth, businesses are leveraging video to provide personalized, efficient, and seamless services. In 2025, the digitalization of customer service is more crucial than ever, and video-supported remote services are leading the charge.
Here is a closer look at how top industries are using video to transform their operations and customer interactions.
Insurance: Virtual Claims Made Easy
Filing insurance claims has traditionally been a cumbersome process, often requiring multiple visits, extensive paperwork, and long waiting periods. Video-enabled platforms are changing that by enabling policyholders to:
- Submit claims remotely via live video calls.
- Provide visual evidence of damage in real-time.
- Receive faster resolutions, improving satisfaction rates.
For insurers, this means reducing costs, minimizing fraud, and delivering superior customer experience.
Case in Action: A leading insurance company reduced claim processing times by 50% by adopting video-supported remote service, ensuring customers received settlements faster and with less hassle.
We have a dedicated Video In Person page for Insurance use cases.
Banking: Personalized Services Through Video
The banking industry is embracing video to provide personalized, secure, and efficient services to clients. Video banking allows customers to:
- Open accounts remotely with real-time assistance.
- Consult financial advisors without visiting branches.
- Resolve complex queries through face-to-face video interactions.
Banks are also using video to reach underserved communities, bridging gaps in access to financial services.
Our Insight: Video banking does not just save time—it builds trust by maintaining the human connection in a digital world.
Learn More About Video Banking on our dedicated Finance Page.
Healthcare: Telehealth and Beyond
Telehealth has been a significant change in healthcare, and video-enabled platforms are at the heart of this transformation. Patients can:
- Consult doctors remotely for faster diagnoses.
- Access mental health services without geographical barriers.
- Participate in virtual rehabilitation sessions from home.
For healthcare providers, video solutions mean reaching more patients, improving care outcomes, and reducing operational costs.
Fact: Over 70% of patients now prefer video consultations for non-emergency medical needs.
Discover Telehealth Innovations, click here.
Field Services: Enhanced Efficiency and Support
Field services are also benefiting from video-enabled platforms. Technicians can:
- Diagnose issues remotely before visiting sites.
- Guide customers through minor fixes via live video.
- Provide training and support using interactive video tools.
This reduces travel time, lowers costs, and ensures faster service delivery.
Real Impact: An industrial equipment provider cut service delays by 40% using video-based troubleshooting.
Optimize Your Field Services with Video using the link
Why Video is Key to Exceptional Customer Experience
In 2025, customer expectations are higher than ever. They demand fast, convenient, and personalized interactions. Video-enabled platforms meet these demands by:
- Humanizing digital interactions in an increasingly automated world.
- Improving accessibility for customers across regions.
- Driving operational efficiency for businesses.
At Video In Person, we specialize in helping businesses harness the power of video to enhance customer experiences and streamline operations.
Ready to Transform Your Services?
Video is not just a trend; it is the future of customer engagement. Whether you are in insurance, banking, healthcare, or field services, our platform is designed to meet your unique needs.
Let us revolutionize how you connect with your customers.