The insurance industry is undergoing a transformation. Digital innovation is reshaping customer expectations, pushing companies to offer faster, more efficient, and eco-friendly solutions. One of the most impactful advancements in recent years? Remote claims handling.
With Video In Person, insurers and claims service providers across Europe are revolutionizing how they assess, process, and resolve claims. But why should your company make the switch now? Let’s explore the benefits—for your business, your customers, and the environment.
Why Insurance Providers Need Remote Claims Handling Now
Traditionally, claims assessment involves an adjuster visiting the site, inspecting damages, and documenting findings. This process is often slow, expensive, and inconvenient for policyholders. Video In Person offers a faster, cost-effective alternative by leveraging video technology to conduct remote inspections in real-time.
Benefits for Your Business
✅ Faster Claims Processing: Reduce handling times from weeks to hours or even minutes.
✅ Increase Claims Capacity: Scale up operations without adding significant costs.
✅ Lower Expenses: Cut down on travel and operational costs associated with in-person inspections.
✅ Compliance & Documentation: Securely record video assessments for audit trails and future reference.
✅ Easy Implementation: Video In Person integrates seamlessly into your existing claims processes.
See the impact firsthand! Deutsche Schaden Service GmbH, a leading claims service provider in Germany, has scaled to handling 30,000+ claims using Video In Person while reducing 750,000 kg in CO₂ emissions. Watch their experience in this exclusive video interview: [Insert Video Link] 🎥
Benefits for Your Customers
🔹 Instant Assistance: Customers no longer need to wait days for an adjuster—video inspections happen immediately.
🔹 Convenience: No need for home visits or complex scheduling.
🔹 Greater Transparency: Customers can be actively involved in the process, seeing firsthand how their claim is assessed.
🔹 Higher Satisfaction: Faster resolutions mean happier customers and stronger loyalty.
Benefits for the Environment
🌍 Lower Carbon Emissions: Every avoided trip by an adjuster means fewer cars on the road, reducing CO₂ emissions.
🌍 Less Paperwork: Digital video assessments mean less paper waste and streamlined digital records.
🌍 Sustainable Claims Management: Insurance companies embracing remote solutions contribute to a greener, more sustainable industry.
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WebRTC: The Technology Behind Video In Person’s Success
One of the main reasons Video In Person is widely adopted in the insurance sector is its use of WebRTC technology (Web Real-Time Communication). This technology allows for seamless, high-quality video calls directly through a web browser—no downloads, no installations, no technical barriers.
🔹 No App Required: Customers and adjusters can connect instantly through a simple link.🔹 Secure & Encrypted: Built with end-to-end encryption for data security.🔹 Universal Compatibility: Works across all devices—smartphones, tablets, and desktops.🔹 Minimal Bandwidth Requirements: Delivers smooth video quality even in areas with lower internet speeds.
Global Insurance Leaders Are Already On Board
Industry giants like DEKRA have adopted Video In Person to handle claims, inspections, and remote assistance in 20+ countries and across 25 different entities.
Want to see how DEKRA is leveraging Video In Person on a global scale? Read the full case study.
Experience Video In Person for Yourself
The shift to remote claims handling isn’t just a trend—it’s the future. The benefits are clear: faster claims resolution, higher customer satisfaction, lower costs, and a smaller carbon footprint.
Ready to see how Video In Person can transform your claims process?
🚀 Book a demo today and experience the future of insurance claims firsthand.
